Orders

The quickest way to order is via internet in our online shop www.karneval-universe.de per e-mail at

When ordering per phone or fax, please state the number, price and name of the ordered items. Orders per phone can be taken from Mo - Fr from 12.00 - 18.00 and Sa from 11.00-18.00 at 0049-89-944 028 50 or per fax at 0049-89-944 028 60.

Shipping Costs

Within Germany: Items are despatched  by parcel post / DHL. We charge EUR 5,99 for shipping and handling. When paying cash on delivery (money has to be paid to the postman upon delivery) there is an extra charge of EUR 5,00. Free shipping for orders values over EUR 60,00 and deliverd to Germany

Outside Germany: Orders from outside Germany can only be paid by prepayment. Prepayment can be made by credit card, bank transfer or internet payment (DIRECTeBanking or Paypal). For orders from Austria and Great Britain we charge EUR 9,90. For all other countrys within the EU including Switzerland, we charge EUR 14,90€.

Austria	9,90€
Great Britain	9,90€
Switzerland and rest of EU countries	15,99€
Countries outside EU	19,90€

When placing a bigger order and when ordering from a non-EU country, please contact us to request the shipping costs before ordering to avoid misunderstandings.

Please note: when ordering from a NON-EU Country additional costs such as taxes or fees might occur. These costs will be at the buyer's (importer's) charges! We shall assume no liability for any violation of customs regulations or for any items confiscated by customs.

Delivery

Damaged Brain Inc. shall dispatch the ordered items to the address stated in the order form as soon as possible. Items which are to be seen in the shop are usually in stock and can be sent immediately. If you pay by money transfer, the goods will be sent after the money has been booked to our account. Please make sure to pay within 7 days after placing your order, otherwise the item you ordered might not be in stock anymore. Some items are custom-built. In these cases delivery may take up to 6 weeks. These items are specifically indicated.

DHL Returns Service

Please do refrain from returning parcels carriage forward! To save you any inconvenience, you may use the parcel label available in the following link to frank your parcel. This way the return is free of charge for you. This does not apply if the value of the goods is not more than 40 Euros. Please check the information in  Right of Cancellation on the matter.

 
DHL Returns Service